If you are a professional installer or cannot reset the password using the steps above, you may need to use the Napco Technical Library or the app. Technicians can often search for a customer's user ID and manually reset the password to " 1234 " through the dealer management portal.
If none of the above methods work, or if you're not comfortable with the password reset process, you can contact Napco's customer support for assistance. They can provide you with additional guidance, reset the password remotely, or send a technician to help you. napco dvr password reset new
15 minutes to 24 hours (depending on verification). If you are a professional installer or cannot
Leave the battery out for at least 5–10 minutes to ensure all capacitors are drained. They can provide you with additional guidance, reset
:
: If your DVR is connected to a Napco network receiver (like an NL-MODCONFIG or E-Access device), you may be able to reset the DVR user through the "Super Administration" account settings of the receiver.
link. This will trigger an automated email to the address registered on the account. Napco Technical Library Technical Specifications & Defaults Default/Process Default User Password Default Dealer Code Default Username First 3 chars of name + last 4 digits of phone number Hardware Reset