| Issue | Description | Troubleshooting Steps | | :--- | :--- | :--- | | | The key is rejected even when assets are under the limit for the Free version. | • Try clearing the existing key, saving, and then re-adding it. • Check that you have not inadvertently linked to a Cloud site that is causing a conflict. | | Expired License Key | The key is no longer valid. | • Log into your Lansweeper account to confirm your subscription status. • If renewed, request and apply the new key. | | LsAgent Relay Issue | A message stating "LsAgent Relay not included in free Plan." | • This confirms that a paid license is required to use the relay feature. • You can request a trial key to test it. | | Software Key Not Detected | Lansweeper cannot find a key for a specific program. | • For Microsoft Office, a common fix is to ensure you include {} braces around the Product Keys in the Lansweeper configuration. |

: Lansweeper automatically scans for common product keys in the registry.

This comprehensive guide covers everything you need to know about Lansweeper licensing, including key types, pricing structures, installation steps, and compliance best practices. 1. What is a Lansweeper License Key?