Ceasing to receive phone calls from an incarcerated loved one can cause immediate distress. Correctional facility phone systems rely on strict, automated networks managed by third-party vendors. If a prison call is blocked, the restriction usually stems from a specific technical, financial, or security protocol.
Do not try to switch the call from your cell phone to a landline, put the inmate on hold, or use your phone's merge feature to add another family member. This results in an instant, permanent automated block. 4. Legitimate Alternatives If Your Number Remains Blocked how to unblock a prison call
Dial *71 or *70 (depending on your carrier) before receiving calls to temporarily disable call waiting. Ceasing to receive phone calls from an incarcerated
Be prepared to provide your name, phone number, and possibly other identifying information. Securus may also ask for the name and location of the incarcerated individual you are trying to stay in contact with. Do not try to switch the call from
Log into the specific inmate telephone service provider used by the facility (e.g., Securus Technologies, ViaPath/GTL, ConnectNetwork, or ICSolutions). Verify your prepaid balance. Clear any outstanding negative balances.
Never attempt three‑way calling, call forwarding, or call transfer during a conversation with an incarcerated person. These actions are strictly prohibited and will result in your number being blocked or suspended.